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Billing APILive incident
Active incident
Payment provider timeouts
Elevated PROVIDER_TIMEOUT errors on POST /v1/payments.
Started17 minutes agoDetected automatically
Customer impactBlast radius
LiveCustomerErrors / requestsImpactLast failure
AEAcme Europe
438 / 1,84223.8%38 sec agoNSNorthstar Labs
91 / 62414.6%1 min agoVBVertex Bank
27 / 3088.8%4 min agoEvidenceWhat changed?
1Errors started 3 min after deployRelease 2026.08.12.3 completed at 10:04
2One endpoint accounts for 96% of failuresPOST /v1/payments · PROVIDER_TIMEOUT
3Only EU production traffic is affectedUS traffic remains within its baseline
Incident timelineFrom deployment to customer impact
10:04
Release 2026.08.12.3 deployedBilling API · Production · commit 8e42c91
10:07
Error rate crossed the learned baseline0.6% → 12.8% on POST /v1/payments
10:09
Acme Europe became the first affected customerPROVIDER_TIMEOUT · 42 failed requests
10:21
Incident still active3 customers affected · 556 total failures
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